Frequently Asked Questions

Gateway West Loop offers a resort-inspired collection of community amenities, including a rooftop pool with sundeck and dog run, a sky lounge with a demonstration kitchen and large-screen TV, a fireside retreat and barbecue area with city and sunset views, a fitness studio featuring Precor cardio and strength training equipment, Fitness on Demand, complimentary Wi-Fi in amenity areas, a complimentary coffee center featuring locally roasted coffee, bike storage, controlled-access resident parking in a covered garage, EV charging stations, a 100% smoke-free environment, an online resident portal and app, Luxor package lockers with a resident app, valet dry cleaning provided by Tide Cleaners, and virtual tours.

Gateway West Loop offers studio, one-bedroom, and two-bedroom apartments in Chicago’s West Loop. Our layouts feature intuitive designs with 9- to 11.5-foot ceilings, and select apartment homes include floor-to-ceiling windows that bring in abundant natural light. To explore current layouts, square footage, and availability, visit our Floor Plans page.

Apartment homes at Gateway West Loop feature stainless steel appliances, efficient gas ranges, sleek quartz kitchen countertops, warm wood floors, concrete ceilings, large walk-in closets, floor-to-ceiling windows, and an in-home washer and dryer in every residence. Many homes include a balcony or terrace, and select homes offer spectacular city views. Gateway West Loop is also LEED certified.

Yes, Gateway West Loop is a pet-friendly community. We welcome up to two pets per apartment home, with a monthly pet rent of $25 per pet and a non-refundable pet fee of $500 for one dog or $650 for two dogs. Breed restrictions apply.

Scheduling a tour at Gateway West Loop is easy. You can schedule your personal tour online by contacting our leasing team. You can also explore photos and video tours on our Photo Gallery page.

Gateway West Loop is located at 11 South Green Street, Chicago, IL 60607, placing you in the heart of the West Loop and close to Chicago’s cultural and culinary scene. From our location, Whole Foods is about a two-minute walk, and dining destinations like El Che Steakhouse & Bar are just a short stroll away. You’ll also be near outdoor favorites like Mary Bartelme Park, with easy access to Little Italy. For commuting and exploring the city, the Blue Line is minutes away, connecting you to downtown Chicago attractions like Millennium Park and Navy Pier.

Our leasing office hours are Monday through Friday from 9:00 AM to 6:00 PM, Saturday from 10:00 AM to 5:00 PM, and we are closed on Sunday.

You may apply online by visiting our leasing portal. Please contact the leasing office for additional questions.

Available lease terms offered at this community are 3-12 months but can be longer terms depending on what we are offering each day.

Yes. Available lease terms offered at this community include short-term options. Please contact the leasing office for specific lease term details.

Please contact the leasing office to discuss early lease termination.

Yes, renter's insurance is required. For details, please contact our leasing office.

All leases require a 60 day notice to vacate. Please contact leasing office for additional questions.

Our community utilizes Conservice for gas, sewer and trash. Comed is used for electric. Residents are responsible for setting up utilities with these companies prior to move-in. Cable/Internet is a $70 flat fee.

The following Cable/Internet providers are available at our community: Optical Communities (DBB) and Direct TV. For more information, please contact the leasing office.

Rent is due on the 1st and is considered late on the 6th. You may pay your rent online by visiting our resident portal. If you have further questions, you may contact our leasing office team.

No, we do not offer a preferred employer discount program at this time at our community.

No, all apartment homes come unfurnished.

All apartment homes in the community include in-home laundry appliances. For more information regarding our apartment home features, please visit our Features & Amenities page, or contact the leasing office.

All apartment homes will include the following appliances: stove, refrigerator, microwave, washer/dryer, dishwasher. For more information regarding what is included in each apartment home, check out our Features and Amenities page.

Yes, each apartment comes equipped with AC/heat. If you have additional questions, please contact the leasing office. We are a 2-pipe system.

No, ceiling fans are not available within your apartment. For information regarding apartment home features, please visit the Features & Amenities page.

The parking options at our community include $300 per month and $400 month to month. Additional fees may apply. Please contact the leasing office for more information regarding our parking policy.

Yes, our community offers a variety of amenities for residents to enjoy, including a fitness center and shared community spaces such as resident lounges and outdoor gathering areas designed for relaxation and socializing. Please contact the leasing office for more information about our community amenities.

Yes, our Sky Lounge on the 17th floor can be rented for private parties. Please contact the leasing office for more information on pricing.

We are a pet-friendly community; breed restrictions and additional fees may apply. More information regarding the associated costs and breed restrictions, please review our pet policy, or contact the leasing office today. (Link to pet policy on website).

Yes, our community offers residents EV Charging Stations within the community. Rates and availability are subject to change based on demand. Please contact the leasing office for current EV charging station availability.

Yes, our community is conveniently located near grocery stores, restaurants, and everyday services in the surrounding neighborhood. Please contact the leasing office for more information about nearby shopping, dining, and local services.

All individuals 18 years of age or older are required to complete an application, receive approval, and be listed on the lease. Additional information regarding leasing an apartment with roommates is available within our leasing portal. For further details, please contact our leasing office team members.

The maximum number of occupants per apartment is 2 per bedroom. Within our leasing portal, you will find more information about leasing an apartment with roommates. If you have additional information, please contact our leasing office team members.

Our guest policy is guests must sign in at concierge desk. Guests must not stay more than 14 consecutive days without written consent and no more than twice that many days in one month. For restrictions on guests, please consult your lease agreement or speak with our leasing office team members.

Guest parking is available at the community.Contact the leasing office to find more information about our guest parking policy.

This community is professionally managed by Willow Bridge Property Company, a full-service multifamily real estate management and development company. Founded in 1965 and ranked among the top property management companies in the United States, Willow Bridge focuses on creating places people want to call home through exceptional service, thoughtful operations, and a people-first approach.

Friends make the best neighbors! Our community offers a $500 referral bonus for eligible resident referrals. See a team member for more details.

Our community and apartments are 100% smoke-free to promote a clean, healthy living environment.

Yes, the community hosts resident events such as comedy night, breakfast on the go, pop up events vendors in area, and more.